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TERMS & POLICIES

COMPANY DETAILS

This website is owned and operated by Exceptional Journey Destination Management Company, a professionally licensed travel agency whose registered address is 8 Chatzichristou Street, 11742 Athens, Greece, and is a member of the Greek National Tourism Organization with the registration number 0206E60000457201.

Contact Information: Telephone +30 210 924 1102 or +30 698 084 4556

Email:  info@exceptionaljourneygreece.com

TERMS & POLICIES

Please take the time to carefully read this section for your own information and protection.  It is your responsibility to ensure that you have read and understood the Terms and Policies before booking any services.  By booking travel related services through this website with Exceptional Journey Destination Management Company, you agree that you have read and fully accept all Terms and Policies listed and thus you are legally bound by these terms.  Hereafter, in these Terms and Policies, Exceptional Journey Destination Management Company will also be referred to as “Exceptional Journey”, “we” or “us.”  The users of the services on this website and any person that completes a Booking on this website, are hereafter referred to as “you” and “the client.”  Hereafter “Booking” refers the confirmation of a purchase of our services and it states exactly what the client is purchasing.  A contract will exist between us and the client from the date we accept the Booking by issuing a Booking Confirmation Number.

 

The validity and performance of this agreement shall be governed by the law of Greece, and both parties submit to the exclusive jurisdiction of the Greek Courts.

 

We reserve the right to update and amend these Terms and Policies at any time, by publishing any amendments, addition or update and will supersede any previous versions.

 

PRICES

All prices are quoted in Euros and include applicable taxes.  Prices are subject to change without notice.  Once a Booking is paid, we will honor the booked rate in the event of a price increase.

What is included in the price:  Each service on this website which lists a price, specifies on each page details of what is and what is not included in that price.  Before booking, please see the “What is Included” section in the TIPS tab at the end of each page.

PAYMENT METHOD

We accept all major Credit Cards as a form of payment.  Full payment by credit card is required to confirm a Booking.

 

SECURE PAYMENT

We implement a variety of security measures to maintain the safety of your personal data when you confirm a Booking.

All the transactions made by credit/debit card are being realized through the electronic purchase platform of Alpha Bank, the “Alpha e-Commerce”, and are being secured and encrypted in TLS 1.1, encryption protocol 128-bit (Secure Sockets Layer – SSL).

PRIVACY

We protect consumer privacy.   Exceptional Journey uses and discloses only the information reasonably required to enable us and third-party suppliers such as airline or ferry companies and hotels, to provide particular products and/or services that the client has requested.  Otherwise, we do not sell or share your personal information.

Our messages will be communicated to you via e-mail.  In the event of a time sensitive issue related to your Booking, we may contact you by telephone.

We may obtain an individual’s consent to use contact information to provide periodic announcements or updates regarding our new products and services.

BOOKINGS AND INQUIRIES

Please allow our customer service team 24 hours to process and confirm your Booking.  After your successful payment, you will receive a Booking Confirmation Number describing the specific details of agreed services to be provided for you by Exceptional Journey.  Please have a printed copy of the confirmation to present to your driver on the day of travel.

 

For inquiries received by us regarding Customized Tours, Overnight and Multi-Day Tours, and Extra Services:  you will receive a reply from us within 24 hours with a proposal, which will include information of the services to be provided for you by Exceptional Journey.   You will be asked to confirm the Booking after you have read, understood and agreed to the terms of each specific proposal.  Please note that Multi-day Tours may require additional time to plan, in which case you will immediately be notified of the extra time needed by our team to comply with your request.

 

For Overnight and Multi-day itineraries, the hotel accommodation type will be based on number of occupants and availability.   We make every effort to use first or tourist class hotels.  Our customer service agent will provide you with available options before you confirm your trip.

 

For Group Tours:  Please note that a different set of Booking conditions apply.  For more information, please refer below to GROUP TOURS – BOOKING, CHANGES AND CANCELLATIONS TERMS AND POLICIES.

 

To make a reservation click the Book Now button next to each page or contact us with your specific questions before booking.  If we accept your Booking, a contract will exist between us and the client from the date we issue the Booking Confirmation Number.

Note:  Online Bookings made through this website for Transfers and Private Tours should be received by us at least 48 hours in advance of your arrival date and time.

 

SPECIAL REQUESTS

At the time of booking, it is the client’s responsibility to advise us of any special requests such as an infant car seat or mobility requirements for transfers.

We will make every effort to accommodate you, however, it is not guaranteed that we may be able to meet all your special requests.

BOOKING CHANGES FOR PRIVATE TOURS AND TRANSFERS

All requests for changes must be received by us in writing.  When contacting us please include your Name and Booking Confirmation Number along with your request.  Changes accepted for confirmed Bookings for which payment has been completed may include: arrival or departure date and time, pick up location, number of passengers and amendments within an existing itinerary.  The possibility of making changes lies at the discretion of Exceptional Journey.  Any extraordinary changes may not be possible after Booking is confirmed.

Changes must be received by us no later than 48 hours prior to your travel date and time.   All change requests and amendments are subject to availability.

Booking Changes for Extra Services, Hotel Accommodations, Group Tours: Please note that different conditions for changes apply to Extra Services, Hotel Accommodations and Group Tour Bookings, as well as service products booked through third party service providers.  You can review the specific change policy for the particular service that will be provided for you during the reservation process and before confirming your Booking.

TRANSFERS – LAST MINUTE CHANGES IN FLIGHT ARRIVAL TIMES:  Please note that our drivers monitor the arrival times of flights.  In the event that a flight arrives early or is delayed, we automatically reschedule your pickup.

If you miss your scheduled flight due to an unavoidable delay in your travel plans due to either personal or weather conditions, and your flight details change, it is important that you contact us as soon as possible via phone, email or SMS with your new information.  Contact information will be included on your Booking Confirmation.

 

Drivers will wait 60 minutes starting from the flight landing time.  Should you experience an unexpected airport or luggage delay, please contact us immediately via phone or SMS within the first hour, in order to retain your driver.   Contact mobile +30 698 084 4556.

 

Failure to notify us of your unexpected delay, will be considered by us as a No-Show, meaning that you are liable to pay the full fare and the pre-paid booking of your transfer will not be refunded.

CANCELLATIONS – This information is very important, please read it carefully.  It is the responsibility of the client to read and agree to the following Cancellation Policies before making a payment.

A cancellation will only be effective when we receive written confirmation of the cancellation.  You will receive a message from us acknowledging and confirming your cancellation.  You will also be informed of the cancellation fees, if any, for which you are liable for.  Processing of any cancellation refunds may take approximately 7-10 business days.

Service Products booked through third party service providers may carry a different set of terms of conditions for which we are not responsible.  You can review the specific cancellation policy for the particular third party service provider during the reservation process and before confirming your Booking.

Cancellations of Tours and Transfers are subject to the following policies.

PRIVATE TOUR CANCELLATIONS

Private Half Day or Full Day Tours:

  1. Cancellations received 7 days prior to the departure date will be refunded in full less a 10% handling fee.
  2. Cancellations received between 6 and 2 days prior to the departure date will be refunded 50% of the cost of the tour.
  3. For failure to notify Exceptional Journey of a cancellation prior to 48 hours from the departure date and time, forfeits full tour price and the pre-paid booking will not be refunded. This policy also applies to No-Shows.

 

Private Overnight and Multi-Day Tours:

  • Cancellations received 14 days prior to the departure date will be refunded in full less a 10% handling fee.
  • Cancellations received between 13 and 7 days prior to the departure date will be refunded 50% of the cost of the tour.
  • For failure to notify us of a cancellation prior to 7 days from the departure date and time, forfeits full tour price and the pre-paid booking will not be refunded. This policy also applies to No-Shows.

Note: In addition to the above mentioned cancellation fees, in some particular cases the customer may also be liable for additional cancellation fees charged by a hotel.  Cancellation policies for hotels vary depending on the hotel or room type. You can review the specific policy for that particular hotel during the reservation process and before confirming your Booking.

 

 

Walking Tours, Helicopter Flight Tours, One Day Cruise

  • Cancellations received 7 days prior to the departure date will be refunded in full less a 10% handling fee.
  • Cancellations received between 6 and 2 days prior to the departure date will be refunded 50% of the cost of the tour.
  • For failure to notify Exceptional Journey of a cancellation prior to 48 hours from the departure date and time, forfeits full tour price and the pre-paid booking will not be refunded. This policy also applies to No-Shows.

Group Tours

Please note that a different set of Cancellation conditions apply for Group Tours.  For information, please refer below to GROUP TOURS – BOOKING, CHANGES AND CANCELLATIONS TERMS AND POLICIES.

 

TRANSFERS

Transfer cancellations must be received by us at least 24 hours in advance to the scheduled time of arrival or scheduled hotel pick-up time.  You will be refunded for the full cost of the transfer.

For failure to notify us of a Transfer cancellation prior to 24 hours from scheduled time of arrival or scheduled hotel pick-up time, forfeits full Transfer price and the pre-paid booking will not be refunded. This policy also applies if the passenger books the transfer for the wrong date or wrong flight number, and if the passenger leaves the pick-up point for any reason whatsoever without informing us.

OTHER EXTRA SERVICES

Please note that different conditions apply to some of our Extra Services.  Your Customer Service agent will advise you of the Cancellation policies that apply for the particular service before Booking.

 

AIRLINE AND FERRY TICKETS: IMPORTANT NOTE

Once an airline or ferry reservation is booked and paid for, we reserve the right to issue tickets.  For flight tickets issued by us, the possibility to change or cancel a ticket is subject to the policy terms and conditions governed by each supplier (Airline company).

All issued Ferry tickets:  Only changes are allowed.  Ferry Tickets are non-refundable.

 

GROUP TOURS – BOOKING, PAYMENT, CHANGES AND CANCELLATIONS TERMS AND POLICIES – Different conditions apply to Group Tours.  Please carefully read the terms before authorizing a Group Tour Booking.

 

1-Group Tours Booking

Coordinating group travel requires careful planning and in order to accommodate your needs and get the best price, we require a minimum of 6 months advance booking.

 

2-Group Tours Payment and Cancellation

1) Minimum 6 months prior to departure date: an initial non-refundable and non-transferable 40% deposit per person is required to confirm your reservation.

Your booking is not confirmed until this initial deposit is processed and you receive a confirmation from us.

2) 60 days following the Booking date: a second non-refundable and non-transferable 30% deposit per person is required.

3) 30 days prior to departure date: A final non-refundable and non-transferable payment of the 30% balance per person is required.

4) If full payment is not received by the applicable due date of 30 days prior to departure date, we will treat the Booking as cancelled and you forfeit the pre-paid deposits which will not be refunded.  We are not liable for any incidental expenses or consequential losses that you incur as a result of the cancelled Booking.

 

3-Group Tours Changes

No changes are permitted once a Group Tour is booked and the initial deposit payment is received by us.

 

BAGGAGE

Please inform us in advance if you are planning to have extra or oversized baggage (i.e., sports equipment, infant seats or strollers, mobility devices, musical instruments etc.)  Baggage allowance is 1 suitcase per passenger not to exceed 23 kilos (50 lbs) plus one hand luggage or backpack per person. If the vehicle you reserve does not have sufficient capacity, you may require a second or larger vehicle.  For failure to inform us in advance of any extra or oversized baggage, the client may be liable for additional costs.

FORCE MAJEURE CLAUSE

We reserve the right to cancel or reroute tours and transfers up until the last minute due to exceptional and unforeseeable events such as acts of God, fire, breakdown in equipment, political unrest, strikes, riots, or any other cause beyond our control. If an event of Force Majeure occurs, we shall not be considered in breach of contract.  We will attempt to reschedule, agree on another more accessible destination, or the client will receive a full refund.  We are not liable for any additional expenses incurred by the client as a result of this cause.

LIABILITY

Exceptional Journey shall not be held liable for any loss, theft, damage or personal injury, or unforeseen expenses incurred by the client that occurs during a particular trip, tour or activity.

 

Exceptional Journey acts as agents for hotels, ferry companies, airlines and coach companies.  We are not liable for the services provided by third-party suppliers and we cannot be held responsible for their acts or omissions.  Any services provided by third-party suppliers are subject to their own terms and policies.

 

 

TRAVEL INSURANCE

We recommend that all travelers are adequately insured before traveling abroad. Clients are wholly responsible for arranging their own private travel insurance for the full duration of the trip.

LOST PROPERTY

Any baggage or small articles are entirely under the care of the passenger.  We cannot be held responsible for property left behind in one of our vehicles.  Any personal property found by our drivers is handed over to our management and may be collected from our Athens office.

VISA REQUIREMENTS

It is the client’s responsibility to ascertain which are the entry requirements to Greece.  You can obtain information from the Hellenic Embassies or Consulates in your country.

 

RESTRICTIONS & CONDUCT

Please note that due to Greek laws and regulations, your Tour Driver is not licensed to accompany you inside the sites. Your Tour Driver will provide commentary and basic information only inside the vehicle and only when it is deemed safe to do so while driving.  Please refrain from any distracting behavior as your safety during the tour is our top priority.

 

If you wish to have a personal licensed Tour Guide, you may hire one at extra cost.  Please include your request on the booking form.

Your Driver will drop you off as close to the sites as legally possible and in accordance to Traffic laws.

We reserve the right to refuse service at any time (including during transfer service) to any person we deem behaving inappropriately, is intoxicated by alcohol or illegal substances, excessively disturbs the chauffeur while driving in ways that could potentially present a safety risk.  If this happens we will have no further obligations or liability to you.

 

Please help us maintain a fresh and clean vehicle.  Smoking, eating or drinking are prohibited in the vehicles, only bottled water is allowed.

 

COMPLAINTS

We hope your travel arrangements run as smoothly as possible and that you will be completely satisfied with our services.  If you have a complaint about any of the arrangements, you must bring it to the attention of our management immediately in order to attempt to rectify the situation on the spot. Complaints in writing should be submitted to our office within 21 days.

 

If you have any questions regarding our Terms and Policies or if you do not understand any part of these policies, please feel free to contact us with your questions via email at info@exceptionaljourneygreece.com

 

Our team at Exceptional Journey is ready to assist you and answer your questions. We will do our best to ensure your journey to Greece is an enjoyable and pleasant experience!

 

 

Last Updated September 12, 2016

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